FROM THE BOOK
MANAGEMENT FOR OMOTENASHI
Learning to Lead with Purpose, Passion, and Performance
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This is a video from La-Z-Boy Furniture Galleries in Portland, OR. In it, store manager John David, discusses the impact the kaizen program has had on customer experience, his role as a leader, and the team’s performance. It is a great example of the power of employee ideas to generate great business results and pride that comes from knowing you own your performance and your contribution to the organization.
Chapter 4: pride in your work, joy in your life
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