FROM THE BOOK
MANAGEMENT FOR OMOTENASHI
Learning to Lead with Purpose, Passion, and Performance
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The following is a great video published by Lexus describing the Japanese philosophy of Omotenashi. The video does a great job explain the meaning of omotenashi, and gives examples of omotenashi in action in Japan, emphasizing that it is the mindset of acting with sincerity and providing heartfelt service with a sense of gratitude. https:// www.youtube.com/watch?v=8BPK-iV0yaA
chapter 3: act with sincerity, serve from the heart
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